# Our best PrestaShop modules to manage product returns
> Returns portal with QR scanning and structured reasons, AI return prediction and final-sale labelling: the selection to turn returns into a margin lever on PrestaShop 8 & 9.
- Page:
- Language: en
- Last updated: 2026-07-14
- Other languages: [fr](https://www.datafirefly.com/solutions/prestashop/gestion-retours/index.md), [de](https://www.datafirefly.com/de/solutions/prestashop/ruecksendungen-verwalten/index.md), [es](https://www.datafirefly.com/es/solutions/prestashop/gestion-devoluciones/index.md), [it](https://www.datafirefly.com/it/solutions/prestashop/gestione-resi/index.md), [pl](https://www.datafirefly.com/pl/solutions/prestashop/zarzadzanie-zwrotami/index.md), [nl](https://www.datafirefly.com/nl/solutions/prestashop/retourbeheer/index.md), [pt](https://www.datafirefly.com/pt/solutions/prestashop/gestao-devolucoes/index.md)
- Index:
## A return is not an incident, it is a metric
Most stores treat returns as friction to be endured. They are in fact **the most honest signal your catalogue produces**: they tell you exactly where your product page lied.
A garment returned over size is a missing size chart. A device returned as “not what I expected” is a photo that misleads. A return with no stated reason is a form that never asked.
## The bill nobody opens
A return costs you the outbound shipping, the return shipping, the handling, the restocking — and frequently a loss of value on the goods. At a 30% margin, one return wipes out the profit of three orders. That is why the return rate is not a service metric you polish: it is a margin lever.
## And yet: making returns harder is a mistake
A difficult returns process does not reduce returns — it reduces _repeat purchases_. The customer returns anyway, resents you for it, and never comes back. What works is not slowing the return down, it is **removing the cause before the order exists**.