Let's talk.
Pick the box that fits — we reply within 1 business day in English, French, Spanish or German.
How can we help?
Pick the closest match — it pre-fills the form below.
Send us a message
A few common questions
A handful of things people ask before contacting us.
How long until I get a reply?
Within 1 business day, in English, French, Spanish or German. For incidents blocking a live store, send "URGENT" in the subject — we monitor those throughout the day.
Where is my license / download?
Right after purchase you receive an email with the ZIP, the documentation, and your license key. You can also access them anytime in your account → Downloads.
Can I get a refund?
Yes — 30 days, no questions. Just reply to the order email or use the support category here. No need to justify.
Do you take phone calls?
For technical support and quick questions, written exchanges work better (we keep a trace, you do too). For complex projects or pre-sale calls, we book a 30-minute video call after the first email exchange.