Shopware Maintenance

The standard plan includes: (1) Shopware, PHP, plugin updates (monthly or on every critical CVE); (2) infrastructure monitoring (Redis, Varnish, Messenger queues) + Core Web Vitals + alerts; (3) bugfix on production anomalies (no extra billing within hour quota); (4) daily off-site backup; (5) email and phone hotline; (6) structured monthly reporting. Pricing starts at €490/month for 4 included intervention hours — higher than Woo or PS because Shopware expertise is rarer and more expensive.

We start with an initial audit (1-2 days, billed separately) that measures actual instance complexity: Shopware Store plugins, custom plugins, custom entities, B2B Suite, Sales Channels, Flow Builder rules, traffic, criticality. From there, we define a coherent plan: 4h/month for a stable instance, 8-16h for instances with custom plugins, 24h+ for high-stakes B2B with active development.

Standard SLA: (1) blocking incidents (shop down, payment KO) — 4 business-hour response, intervention within 8h; (2) non-blocking incidents — 1 business-day response, intervention within 3 days; (3) minor evolution requests — 2-day response, intervention based on prioritization. Enhanced SLA available (24/7, 1h response on blocking incidents) as an option — commonly chosen for B2B Shopware shops.

Beyond the monthly quota, additional hours are billed at the agreed contractual hourly rate. For larger evolutions (new plugin, custom feature, third-party integration), we switch to a separate firm quote with clear scope. No nasty surprises.

Yes — Shopware Store plugin subscription tracking is built into the maintenance plan: subscription expiration alerts, automatic renewal management (with your validation), expired plugin reporting (no more security patches). On Shopware, plugin subscription expiration is a recurring source of incidents.

Yes — 6.5 → 6.6 → 6.7 minor migrations are typically handled within the maintenance plan during low-traffic windows, with prior plugin compatibility tests on staging. Major migrations (eg.: 6.6 → 6.7 with custom plugin rewriting) are scoped as a separate firm quote because the effort is higher.

Initial 6-month commitment, then monthly with no commitment — cancellable with 30-day notice. No exit penalty, we hand over complete documentation at departure. No vendor lock-in.

Yes. We regularly take over from previous agencies, collect access, do an initial audit to measure technical debt (Shopware instances often inherit interesting plugin debt), list priority corrective actions. Handover is seamless — your shop stays under maintenance during the transfer.