WooCommerce Maintenance

The standard plan includes: (1) WordPress, WooCommerce, PHP, and plugin updates (monthly or on every critical CVE); (2) uptime + Core Web Vitals monitoring + SMS / mail / Slack alerts; (3) bugfix on production anomalies (no extra billing within hour quota); (4) daily off-site backup; (5) email and phone hotline; (6) structured monthly reporting. Pricing starts at €290/month for 4 included intervention hours, up to 24h+ for high-stakes shops.

We start with an initial audit (1-2 days, billed separately) that measures actual shop complexity: number of plugins, paid plugin licenses, custom code, HPOS status, database size, traffic. From there, we define a coherent plan together: 4h/month for a small stable shop, 8-12h for a shop with several plugins and customizations, 16-24h+ for high-stakes shops (>500 orders/day).

Standard SLA: (1) blocking incidents (shop down, payment KO) — 4 business-hour response, intervention within 8h; (2) non-blocking incidents — 1 business-day response, intervention within 3 days; (3) minor evolution requests — 2-day response, intervention based on prioritization. Enhanced SLA available (24/7, 1h response on blocking incidents) as an option.

Beyond the monthly quota, additional hours are billed at the agreed contractual hourly rate. For larger evolutions (new plugin, page redesign, third-party integration), we switch to a separate firm quote. No nasty surprises, ever.

Yes — paid plugin license tracking is built into the maintenance plan: license expiration alerts, automatic renewal management (with your validation), reporting of expired plugins (which means no more security patches — a frequently underestimated risk). It's part of why so many WP shops have CVE issues, and why we treat licenses as part of monitoring.

Yes if you're still in legacy mode. The HPOS (High-Performance Order Storage) migration is now mature — we run it as part of the maintenance plan during a low-traffic window, with prior compatibility tests on staging. Strongly recommended in 2026, the perf gain on order management is real.

Initial 6-month commitment (the time needed to stabilize the shop after onboarding), then monthly with no commitment — cancellable with 30-day notice. No exit penalty, we hand over complete documentation of your shop at departure. No vendor lock-in.

Yes. It's actually the most common case: we take over from a previous agency, we collect access, we do an initial audit to measure technical debt (often surprising on inherited WP shops), we list priority corrective actions. Handover is seamless.