PrestaShop Maintenance

The standard plan includes: (1) PrestaShop, PHP, and third-party module updates (monthly or on every critical CVE); (2) uptime + Core Web Vitals monitoring + SMS / mail / Slack alerts; (3) bugfix on production anomalies (no extra billing within hour quota); (4) daily off-site backup; (5) email and phone hotline; (6) structured monthly reporting (incidents, perf, updates). Pricing starts at €290/month for 4 included intervention hours, up to 24h+ for high-stakes shops.

We start with an initial audit (1-2 days, billed separately) that measures actual shop complexity: number of modules, custom modules, database size, traffic, criticality. From there, we define a coherent plan together: 4h/month for a small stable shop, 8-12h for a shop with some customizations, 16-24h+ for high-stakes shops (>500 orders/day) or shops with regular evolutions.

Standard SLA: (1) blocking incidents (shop down, payment KO) — 4 business-hour response, intervention within 8h; (2) non-blocking incidents (display bug, partially broken feature) — 1 business-day response, intervention within 3 days; (3) minor evolution requests — 2-day response, intervention based on prioritization. Enhanced SLA available (24/7, 1h response on blocking incidents) as an option.

Beyond the monthly quota, additional hours are billed at the agreed contractual hourly rate. For larger evolutions (new module, page redesign, third-party integration), we switch to a separate firm quote with clear scope and committed price. No nasty surprises, ever.

Optional. We can take over your hosting with our partners (o2switch, OVH, Hetzner depending on volume) or keep working on your current host. Server supervision (CPU load, memory, logs, SSL certificates) is systematically included in maintenance, regardless of your hosting provider.

Initial 6-month commitment (the time needed to stabilize the shop after onboarding), then monthly with no commitment — cancellable with 30-day notice. No exit penalty, we hand over complete documentation of your shop at departure. No vendor lock-in.

Yes by default. Structured monthly report including: (1) list of incidents and their resolution; (2) updates applied (PrestaShop, PHP, modules); (3) hours used / hours remaining; (4) Core Web Vitals and average performance; (5) recommendations for the next month. PDF format + Markdown version if you want to archive it. You keep a clear track of what's been done.

Yes. It's actually the most common case: we take over from a previous agency, we collect access, we do an initial audit to measure technical debt, we list priority corrective actions. Handover is seamless — your shop stays under maintenance during the transfer.