Let's talk.
Pick the box that fits — we reply within 1 business day in English, French, Spanish or German.
How can we help?
Pick the closest match — it pre-fills the form below.
Send us a message
A few common questions
A handful of things people ask before contacting us.
How long until I get a reply?
Within 1 business day, in English, French, Spanish or German. For incidents blocking a live store, send "URGENT" in the subject — we monitor those throughout the day.
Where is my license / download?
Right after purchase you receive an email with the ZIP, the documentation, and your license key. You can also access them anytime in your account → Downloads.
Can I get a refund?
Yes, 30 days. Just reply to the order email or use the support category here.
Do you take phone calls?
For technical support and quick questions, written exchanges work better (we keep a trace, you do too). For complex projects or pre-sale calls, we book a 30-minute video call after the first email exchange.