Login as Customer Pro — Documentation

Overview

The Login as Customer Pro module lets your teams log in to any customer’s account directly from the PrestaShop 8 and 9 back office. Every connection is secured by a signed, expiring link, an exit banner is shown on the front office, and every session is logged for GDPR.

Installation

1. Upload the dfconnectas folder to your shop’s /modules/ directory, or install the ZIP from Modules > Module Manager.
2. Click Install.
3. Once installed, two entries appear under the Customers menu: “Connect As Customer” (login page) and “Impersonation log”.

Settings

Open the configuration via Modules > Login as Customer Pro > Configure.

Front-office banner

Enable or disable the banner shown while you browse as a customer, and choose its position (top or bottom). It always shows the account in use and offers an instant exit button.

Link lifetime

• Instant link: validity of the one-click login link, in seconds (default 120). Shorter is safer.
• Magic link: validity of passwordless links sent to the customer (86400 = 24h by default).

Behaviour

• Redirect after login: customer account or homepage.
• Block checkout while impersonating: prevents placing an order during an impersonation session (avoids accidental orders).
• Button in native customers list: adds a “Connect” action to each row of the standard customers list.

Restrictions and log

• Allowed profiles: limit access to specific employee profiles. Empty = any employee with access to customers. SuperAdmin is always allowed.
• Excluded customer groups: those customers can never be impersonated.
• Log retention: how long audit entries are kept, in days (0 = forever).

Logging in as a customer

From the customer page

Open a customer’s page in the back office. The “Connect As Customer” panel shows a Connect as this customer button that opens the front office logged in, in a new tab.

From the customers list

If the option is enabled, a Connect action is added to each row of the native customers list.

From the dedicated page

The Customers > Connect As Customer menu provides a customer list with search and a one-click login action.

Passwordless magic link

From the customer page, click Generate magic link. The module produces a passwordless login link you can copy and send to the customer: they reach their account without resetting their password. Unlike the instant login, the magic link logs the customer in as themselves (no impersonation banner).

Banner and session exit

During an impersonation session, a banner is shown across the front office with the customer’s name and an Exit impersonation button. It logs the customer out, closes the log entry and returns you to the shop. Your back-office admin session is never affected.

Audit log

The Customers > Impersonation log menu records every session: employee, customer, IP address, start and end time. Retention is configurable to meet your GDPR obligations.

Guest accounts

Security

• Every link is HMAC-SHA256 signed with a shop-specific key.
• Instant links are single-use and short-lived.
• Before any login, the module checks the employee profile, the customer account status and excluded groups.

Troubleshooting

I’m redirected to the login page

If you land on the login page, the target account is probably a guest account: PrestaShop does not treat it as “logged in” and blocks account access. Test with a registered customer to confirm, and use a guest customer to verify the guest session.

The link says “invalid or expired”

The instant link is single-use and short-lived: regenerate it from the back office. If needed, increase the lifetime in the settings.