PrestaShop Marketing & Promotions

No Search Results Page PrestaShop 8/9: Rescue Page and Product Alerts

The "no results" page that rescues the sale instead of losing it.

When a search returns nothing, show a rescue page: references from the same family, "did you mean…" correction, synonyms, best sellers of the guessed category and a "notify me" form. The lost-queries dashboard measures rescued revenue, and wildcard rules such as M91650* cover an entire family of references.

At a glance

Replaces the "no results" page with leads: similar references, correction, synonyms, guessed category, best sellers.
An unknown reference (M91650-0005) shows the same family (M91650-0001, M91650-0002), with no rule at all.
Exact, "contains" or wildcard rules (M91650*) to a product, category, URL or synonym, importable from CSV.
Lost-queries dashboard with rescue rate, plus orders and revenue (tax excl.) attributed to the rescue.
GDPR opt-in "notify me" form and automatic emails as soon as the search finds a product.

PrestaShop 8 & 9 Multistore References & wildcards Rescued revenue measured GDPR / opt-in No dependency

30-day refund
12 months updates
24h support

Built by a PrestaShop Certified Agency

www.datafirefly.com/en/

Recovery page for zero-result searches in PrestaShop with product alerts

v1.3.0 · updated 2026-10-08

What it does

The short version.

Similar references, no rule needed

Do your customers search by exact reference? If M91650-0005 does not exist, the module shows the products whose reference starts the same way (M91650-0001, M91650-0002). Hyphens, dots, spaces and case are ignored, combinations are included, and a neighbouring model (M91651) is not suggested.

Exact, "contains" or wildcard rules

Map a query to a product, a category, a URL or a synonym, as a suggestion or a redirect. A single M91650* rule covers a whole family of references, and the CSV import creates hundreds of rules at once.

Rescued revenue, measured

Every click in a rescue block is tracked. An order placed within the attribution window is credited to the query and block that rescued the visitor: the dashboard shows rescued orders and revenue (tax excl.).

Notify me, automatically

The visitor leaves their email with GDPR opt-in. As soon as a rule exists or the search finds products, the scheduled task emails them in their language, with a one-click unsubscribe link.

The long version

Everything you'd want to know before you install.

A detailed look at how No Search Results Page PrestaShop 8/9: Rescue Page and Product Alerts works, why we built it the way we did, and the thinking behind the features above.

§ 01

A no-result search is a sale slipping away

When a visitor types a query, they express a precise buying intent. Answering "no results" closes the door at the exact moment they were ready to buy. The module intercepts these searches and shows a rescue page instead, which puts them back on the track of a product. It also handles a case most modules ignore: PrestaShop's native fuzzy search often returns unrelated products for an unknown word, and these searches are counted as lost, with the rescue shown above them.

§ 02

Built for searches by reference

In watchmaking, spare parts or B2B, customers type an exact reference. If M91650-0005 is not in the catalogue, the module automatically shows the products whose reference starts the same way (M91650-0001, M91650-0002), ignoring hyphens, dots, spaces and case, combinations included. To go further, a single M91650* wildcard rule redirects the whole family to a category, with no rule per reference.

§ 03

Rescue leads, in the right order

The module first applies your rules, then similar references, the "did you mean…" correction against the native search index, the partial match when a single word makes a long query fail, and the best sellers of the guessed category. Only if nothing worked does it show your best sellers. Products are displayed with your theme's miniatures, and each block can be enabled independently.

§ 04

A dashboard that measures what you rescue

Every lost search is counted and ranked by volume. The dashboard shows the rescue rate, the effectiveness of each block and, above all, the orders and revenue (tax excl.) placed after a rescue, attributed to the last touch within an adjustable window. From the list, you create a rule in one click, turn the suggested correction into a synonym or ignore a query. A weekly report sums it all up by email.

§ 05

Capture the demand you don't cover yet

A GDPR opt-in "notify me" form, protected by a honeypot, captures the visitor's email for their search. As soon as a rule exists or the search finds products again, the scheduled task emails them in their language, with a one-click unsubscribe link. Data can be exported and deleted through the official GDPR module, and is purged automatically beyond the retention period.

Everything included

The long list.

Similar references, no rule needed — Do your customers search by exact reference? If M91650-0005 does not exist, the module shows the products whose reference starts the same way (M91650-0001, M91650-0002). Hyphens, dots, spaces and case are ignored, combinations are included, and a neighbouring model (M91651) is not suggested.

Exact, "contains" or wildcard rules — Map a query to a product, a category, a URL or a synonym, as a suggestion or a redirect. A single M91650* rule covers a whole family of references, and the CSV import creates hundreds of rules at once.

Rescued revenue, measured — Every click in a rescue block is tracked. An order placed within the attribution window is credited to the query and block that rescued the visitor: the dashboard shows rescued orders and revenue (tax excl.).

Notify me, automatically — The visitor leaves their email with GDPR opt-in. As soon as a rule exists or the search finds products, the scheduled task emails them in their language, with a one-click unsubscribe link.

Detection of zero-result searches, and of searches that only find approximate matches from the native fuzzy search (option)

Similar references: an unknown reference shows the products whose reference starts the same way, separators and case ignored, combination references included

Query → product, category, URL or synonym (another search) rules, as a suggestion on the page or an automatic redirect

Exact, "contains" (whole word, hyphens and dots count as separators) or wildcard matching (* and ?, e.g. M91650*)

Per-language or all-language rules, applied even when the native search returns approximate results

CSV import and export of rules (5,000 rows per file, line-by-line rejection report)

Word-by-word "did you mean…" correction against the native index; a reference is never corrected into another model

Partial match: when one word makes a long query fail, results of the closest shorter query

Best sellers of the guessed category (subcategories and customer groups respected), best sellers or new products as a last resort

Products shown with the theme's native miniatures (add to cart, labels), compact cards as a fallback; "in-stock only" option

Custom message per language at the top of the page and clickable popular-search chips

GDPR opt-in "notify me" form, anti-bot honeypot, per-visitor limit, one-click unsubscribe

Automatic emails by scheduled task as soon as a rule exists or the search finds products again, or manual one-click sending

Order attribution to the rescue (last touch, window from 1 to 90 days) with revenue (tax excl.) per query and per block

Dashboard: 8 KPIs, 30-day chart, effectiveness of each block, latest attributed orders, suggested correction turned into a synonym in one click

Weekly email report: lost searches, rescue rate, orders, revenue and top lost queries

Bots and crawlers ignored, 15-minute result cache, dates aligned with the shop time zone

GDPR: export and deletion through the official psgdpr module, limited retention and automatic purge

No dependency: no Composer, no framework, manual PSR-4 autoloader, vanilla JS without jQuery

Changelog · 6 releases

What's shipped.

Every release goes through compatibility testing against the last three platform minors. No feature hidden in a fix, no fix hidden in a feature.

Major v1.3.0 2026-10-08

"Similar references" block: an unknown reference shows the products of the same family, with no rule
Wildcard rules (* and ?): M91650* covers every reference starting with M91650, in the form and the CSV import
"Contains" rules: hyphens, dots and slashes count as word separators
The typo correction no longer turns a reference into another model

Fix v1.2.2 2026-10-07

Rules apply even when the native fuzzy search returns products
Approximate-only results counted as lost, rescue shown above them (option)
Explicit error when the shop cannot send emails
Dates aligned with the shop time zone, translated texts escaped only once

Fix v1.2.1 2026-10-07

Fixed a fatal error when opening the "Lost queries" tab

Major v1.2.0 2026-10-07

Rescued revenue: order attribution, orders and revenue (tax excl.) per query and per block
CSV import and export of rules
Custom message per language and popular-search chips
Rescue result cache

Major v1.1.0 2026-10-07

Synonyms, "contains" rules and per-language rules
Partial match and native theme miniatures
Automatic notify-me emails, weekly report and scheduled task
Dashboard with rescue rate and 30-day chart
GDPR: psgdpr, one-click unsubscribe, bots ignored
Fix: rules typed with accents did not match searches

Major v1.0.0 2026-07-15

Detection of zero-result searches and AJAX-loaded rescue page
Typo correction, guessed category and best sellers
"Notify me" form and lost-queries dashboard

Questions

Anything still unclear?

My customers search by exact reference (M91650-0005). Do I need one rule per reference?

No. With no rule at all, a reference missing from the catalogue shows the products whose reference starts the same way (M91650-0001, M91650-0002), ignoring hyphens, dots, spaces and case. To redirect a whole family, a single M91650* wildcard rule is enough; * replaces any characters and ? exactly one character. Rules can also be imported from CSV, one line per family.

How does the module detect a no-result search?

It hooks into actionSearch and spots zero-result searches. Optionally, it also counts as lost the searches that only find approximate matches from PrestaShop's native fuzzy search, which often returns unrelated products for an unknown word. The rescue is then shown above those results.

How is the rescued revenue calculated?

When a visitor clicks in a rescue block or is redirected by a rule, the module remembers their cart. An order validated within the attribution window (7 days by default, 1 to 90) is credited to the query and block concerned, tax excluded and in the default currency. This is last-touch attribution; an order cancelled later stays counted.

How does the "notify me" form work?

The visitor ticks an opt-in box, unchecked by default, and leaves their email for their search. As soon as a rule exists for that search or the native search finds products again, the scheduled task emails them in their language. You can also notify in one click from a rule. Every email contains an unsubscribe link.

Do I need to set up a scheduled task?

Yes for automatic emails, data purging and the weekly report. The module settings show the URL to call every hour (cPanel, Plesk or any cron service), protected by a token. Without it, the rescue page, the rules and the dashboard work normally.

Does the module slow down search?

No. Successful searches are not touched. The rescue page is loaded via AJAX after the page is displayed, and the search work is cached for 15 minutes per query, with prices and stock kept live.

Is it compatible with PrestaShop 9, multistore and my theme?

The module targets PrestaShop 8.0 to 9.x, single store or multistore. Products use your theme's miniature template, with an automatic fallback to compact cards if the theme does not allow it. No data leaves your store and no external API key is required.

€79.00

One-time · 12 months updates

Read the docs

Unlimited dev & staging installs
Source code included
30-day refund
24h support · EN / FR

5.0/5 20 reviews

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No Search Results Page PrestaShop 8/9: Rescue Page and Product Alerts