PrestaShop Administration & Productivity

Create Orders from the PrestaShop 8 & 9 Back Office: Phone and Email Order Entry

Enter a back-office order on a single page: customer, products, addresses, carrier, discounts and payment, with a live total.

A customer calls to place an order. In PrestaShop, the native order creation screen chains one block after another, reloads the cart on every click, shows neither stock nor margin, and makes you look for each combination in a drop-down list. This module replaces that screen with a page built for fast entry: you find the customer by name, email or phone, add products with the keyboard or a barcode scanner, adjust prices and discounts per line, and a summary shows the totals, the margin and what is still to be filled in. The order is created through the same mechanism as PrestaShop, with the payment method and status you choose.

At a glance

Customer search by name, email, phone, company or VAT number, with their recent orders and carts
Products added with the keyboard or a barcode scan, combinations with stock and the customer's price
Unit price tax excl. or tax incl. and % discount per line, margin tax excl. shown
Vouchers, order discount, free shipping and a payment link to send to the customer
Order created as a native order, with or without an email to the customer

PrestaShop 8 & 9 Keyboard entry Live margin 8 languages

30-day refund
12 months updates
24h support

www.datafirefly.com/en/

Create Orders from the PrestaShop 8 & 9 Back Office: Phone and Email Order Entry

v1.0.0 · updated 2026-10-13

What it does

The short version.

The customer in a few letters

The search accepts the last name, first name, email, company, phone number of an address, VAT number, postcode or ID. The customer card shows the customer's groups, valid orders, revenue, private note, latest orders with an Order again button and open carts with a Resume this cart button. A new customer is created in a window, together with their first address.

Products added without leaving the keyboard

The / key puts the cursor in the product search. Results show the image, reference, stock and the customer's price, with combinations expanded. The arrow keys and Enter add the product with the chosen quantity. A barcode scanner works directly: scanning an EAN adds the matching product or combination.

Prices, discounts and margin line by line

Each line accepts a unit price entered tax excl. or tax incl. and a percentage discount, limited to the current cart: the catalogue price does not change. The original price stays shown struck through, with a link to go back to it. The margin tax excl. is calculated from the cost price of products and combinations, per line and for the whole order.

A summary that tells you what is missing

On the right, a fixed summary shows products, discounts, shipping, taxes, total tax excl. and total tax incl. after every change. From it you apply a voucher, an order discount as a % or an amount, free shipping, the currency and the language. A checklist shows what is still to be filled in before you create the order with Ctrl+Enter.

The long version

Everything you'd want to know before you install.

A detailed look at how Create Orders from the PrestaShop 8 & 9 Back Office: Phone and Email Order Entry works, why we built it the way we did, and the thinking behind the features above.

§ 01

Why the native screen slows down order taking

Order creation in the PrestaShop back office is a form split into blocks: customer search, cart, vouchers, addresses, shipping, summary. Each combination is picked in a drop-down list, stock and cost price are not shown, and you have to scroll to the bottom of the page to see the total. On the phone, the employee keeps the customer waiting while searching. This module uses the same creation mechanism, with a page organised to work fast.

§ 02

One page in four steps, plus a summary

The page follows the order of a phone order: customer, products, addresses and delivery, payment and status. Each step turns green when it is complete. The summary on the right stays visible while scrolling and is recalculated after every action, with the total tax incl. in large type. On a narrower screen, it moves below the steps and a bar at the bottom of the page keeps the total and the create button within reach.

§ 03

A customer's prices, without touching the catalogue

The prices shown are those of the selected customer: group, specific prices and automatic cart rules are applied by PrestaShop. An edited price or a line discount is saved as a specific price limited to the cart, as the native back office does. The order discount and free shipping are single-use cart rules reserved for the customer. Nothing is changed in the product pages.

§ 04

Pay online or validate straight away

When the customer pays remotely, the Send by email button sends them the link to their cart, with the native PrestaShop email, or the Copy the link button puts it in the clipboard for a text message or a messaging app. When payment has already been made or agreed, the order is created with the chosen payment method and status. The Email the customer option can be unticked for an order that must not trigger any email.

§ 05

Built for the team

The current cart is kept if the page is closed or reloaded, and each browser tab keeps its own cart. The Add new order button of the orders list opens this page directly, and the one of a customer cart opens it with that cart already loaded. The page of each created order shows the employee who entered it, whether the customer was notified and how many prices were edited.

Everything included

The long list.

The customer in a few letters — The search accepts the last name, first name, email, company, phone number of an address, VAT number, postcode or ID. The customer card shows the customer's groups, valid orders, revenue, private note, latest orders with an Order again button and open carts with a Resume this cart button. A new customer is created in a window, together with their first address.

Products added without leaving the keyboard — The / key puts the cursor in the product search. Results show the image, reference, stock and the customer's price, with combinations expanded. The arrow keys and Enter add the product with the chosen quantity. A barcode scanner works directly: scanning an EAN adds the matching product or combination.

Prices, discounts and margin line by line — Each line accepts a unit price entered tax excl. or tax incl. and a percentage discount, limited to the current cart: the catalogue price does not change. The original price stays shown struck through, with a link to go back to it. The margin tax excl. is calculated from the cost price of products and combinations, per line and for the whole order.

A summary that tells you what is missing — On the right, a fixed summary shows products, discounts, shipping, taxes, total tax excl. and total tax incl. after every change. From it you apply a voucher, an order discount as a % or an amount, free shipping, the currency and the language. A checklist shows what is still to be filled in before you create the order with Ctrl+Enter.

Customer search by name, email, phone, company, VAT number, postcode or ID

Customer card with groups, valid orders, revenue, last order and private note

Six latest orders with an Order again button, open carts with a Resume this cart button

Customer creation with group, language, guest account, newsletter and first address

Email sent to the new customer with a link to choose their password

Product search by name, reference, EAN, UPC, MPN, supplier reference or ID

Combinations expanded with image, stock and the customer's price

Add by barcode scan, with an adjustable quantity to add

Unit price entered tax excl. or tax incl. and % discount per line, limited to the cart

Catalogue price struck through and back to the catalogue price in one click

Margin tax excl. per line and for the order, based on the cost price

Stock check, with an option to allow an out-of-stock product

Choose, create and edit addresses, separate invoice address possible

Available carriers with logo, delivery time and price

Gift wrapping with message, and recycled packaging

Vouchers by code or from suggestions among the customer's vouchers

Order discount as a percentage or an amount, free shipping

Order currency and language

Payment method, status, message to the customer and internal note

Creation with or without an email to the customer

Payment link sent by email or copied for the customer

Draft restored when the page is reopened

Native Add new order buttons redirected to the page

Entered by block on the order page

Interface translated into 8 languages

Questions

Anything still unclear?

Is the created order different from a native order?

No. The module creates the order with the same function as the PrestaShop back office, from the customer's cart. Invoices, status emails, stock and shipping or accounting modules handle it like any other order.

Does editing a price change the product price in the catalogue?

No. The edited price and the line discount only apply to the current cart, as on the native screen. The catalogue price stays shown struck through, and the Reset link applies it again.

Can I create an order without notifying the customer?

Yes. Untick Email the customer before creating the order: the confirmation and the email of the chosen status are not sent. Emails meant for the shop, such as the new order alert, are sent as usual.

Can the customer pay online themselves?

Yes. The Send by email button sends them a link to their cart, at the payment step. The Copy the link button gives the same link to send by text message or a messaging app. The order is then created by their payment, like an order placed on the shop.

What happens if a product is out of stock?

The stock of each product and combination is shown. A product that cannot be ordered when out of stock is blocked beyond the available quantity. A configuration option lets employees allow an out-of-stock product as an exception, for example for a restock agreed with the customer.

Does the module replace the Add new order button?

Yes, by default. The button of the orders list opens the module page, and the order creation button of a customer cart opens it with that cart already loaded. The option can be turned off in the configuration to keep the native screen.

What does an employee without the create permission see?

An employee who has access to the tab without the Add permission can prepare a cart and send the payment link, but cannot create a customer or an order. Permissions are set in Advanced Parameters > Team > Permissions.

€129.00

One-time · 12 months updates

Read the docs

Unlimited dev & staging installs
Source code included
30-day refund
24h support · EN / FR

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Create Orders from the PrestaShop 8 & 9 Back Office: Phone and Email Order Entry