Can I create my own questions?

Yes, that is the core of the module. The back-office field builder lets you add, edit, reorder, enable or delete fields among 7 types, with labels and help texts translatable in every shop language. Dropdown lists accept different options per language.

How do conditional fields work?

Each field can depend on a Yes/No question or a switch: it only shows when the parent answer matches the chosen value (Yes or No). For example, the number of steps only appears if the customer declares stairs.

Does the form show for every order?

You choose: every order, only above a product weight threshold, only for specific products, or only for specific categories. Only the affected carts see the form.

What happens if the customer does not fill in the form?

Two behaviors are available. In blocking mode, the delivery step confirmation button reopens the form until it is completed. In free mode, the form stays optional and the customer can order without answering.

Where are the customer answers visible?

In three places: in a dedicated panel on the back-office order page, in the HTML email sent to the configured notification address when the order is validated, and in the database attached to the cart and then to the order.

Is the module compatible with PrestaShop 9 and multistore?

Yes. The module targets PrestaShop 8.0 to 9.x, works in multistore and uses no external dependency: vanilla JavaScript, no jQuery, no Composer.

Can I use it for medical or professional furniture?

Yes, that is a typical use case: examination couches, blood-draw chairs, B2B furniture. The default fields include practice opening hours and heavy-truck access, directly inspired by real logistics questionnaires from the sector.

Heavy Items Delivery Form for PrestaShop 8 & 9

Heavy & Bulky Items Delivery Form — Furniture, Appliances, TV (PrestaShop 8 & 9)

No more heavy-item deliveries failing at the bottom of the building

Ask customers about access conditions — floor, elevator, stairs, door widths — right at the carrier step, with a form fully configurable in the back office.

At a glance

Delivery form displayed at the checkout carrier step
100% configurable fields: 7 types, multilingual, conditional fields
Triggered by weight, products, categories or every order
Email notification and recap panel on the order page
Compatible with PrestaShop 8 and 9, vanilla JavaScript, no jQuery

PrestaShop 8 PrestaShop 9 Multilingual Multistore

30-day refund

12 months updates

24h support

The long version

Everything you'd want to know before you install.

A detailed look at how Heavy & Bulky Items Delivery Form — Furniture, Appliances, TV (PrestaShop 8 & 9) works, why we built it the way we did, and the thinking behind the features above.

§ 01

Why a delivery form for heavy items?

A 75-inch TV on the 4th floor with no elevator, a sofa that does not fit the staircase, a washing machine delivered in front of a locked building: every failed bulky delivery costs a second carrier trip, an unhappy customer and sometimes a refund. The cause is almost always the same — nobody asked the customer about access conditions before shipping. This module asks the right questions at the right time: at the checkout carrier step.

§ 02

A fully configurable questionnaire, no coding required

Unlike hard-coded forms, every question is a field you create in the back office: type, label per language, help text, required flag, position. Conditional fields let you reproduce the logic of a real logistics questionnaire — the elevator door width question only appears if the customer answered Yes to the elevator question. A set of 17 fields is pre-installed (presence hours, heavy-truck access, parking distance, floor, elevator, stairs, narrow passages, obstacles, accuracy confirmation): keep them, adapt them or start from scratch.

§ 03

Target only the products that need it

Four trigger modes: every order, product weight threshold (a 30 kg setting covers appliances and furniture), a list of specific products or entire categories. The form shows the customer which cart products are affected, so they understand why these questions are being asked.

§ 04

Answers your logistics team can act on

When the order is validated, the answers are attached to the order, visible in a dedicated panel of the order page, and sent by HTML email to the address of your choice — logistics team, carrier or warehouse. You know before shipping whether you need two delivery people, a furniture lift or a prior phone appointment, and you can quote the service accordingly.

§ 05

A polished customer experience

The form opens in a modern, responsive modal: choice cards, switches, Yes/No pills, live validation of required fields. Answers are stored per cart: a returning customer finds their answers pre-filled. In blocking mode, they cannot confirm the delivery step without completing the form. All in vanilla JavaScript, no jQuery or external library, so your checkout stays fast.

Heavy & Bulky Items Delivery Form — Furniture, Appliances, TV (PrestaShop 8 & 9)

The short version.

Back-office field builder

Smart conditional fields

Targeted triggering

Optional checkout blocking

Notification and traceability