Everything you'd want to know before you install.
A detailed look at how Tracking Number in the Shipped Email for PrestaShop 8 & 9: Carrier, Tracking Button and Email Hold works, why we built it the way we did, and the thinking behind the features above.
Why customers ask where their parcel is
PrestaShop sends a Shipped email with the order reference and a link to the order history. The tracking number is entered somewhere else, often later, and the In transit email that carries it is easy to miss. Result: customers write to the support, or open a dispute before the parcel has even arrived. Putting the number in the email they actually read removes most of these messages.
A block that fits your emails
The block is inserted while the email is sent, in the templates you already use: the PrestaShop theme, your theme, or an email editor module. It sits after the order reference by default, or after the greeting, or exactly where you place a variable. Three styles and your colors make it look like part of your brand, and the live preview shows the result before saving.
When the label is printed after the status change
With the hold turned on, a Shipped email without tracking number is kept in a queue instead of leaving empty. It is sent as soon as the number is saved on the order page or written by a carrier module, or after the delay you choose. The In transit email that PrestaShop sends at the same moment is skipped, so the customer gets one complete email instead of two half ones. Carriers without tracking, like store pickup, are never held.
The right link for each carrier
Each carrier gets the tracking page of its own website. The module reads the URL set in Shipping > Carriers and lets you replace it for the emails only. Suggestions cover 21 carriers across Europe and the US, with a Test button that opens the page with a sample number. Carriers that need the postcode or the country get them from the delivery address.
Also in the customer account
The same information appears on the order details page and on the guest tracking page, as a card with the carrier, the number, a copy button and the tracking button. It follows Classic, Hummingbird and their child themes, and goes full width on phones.
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